Service Desk Manager

Posted on August 7, 2017

Job Status:Full Time
Job Location:Great Barrington, MA
Company Name:Kilpatrick Athletic Center
Category:Customer Support / Service
Application Deadline:08/25/2017

About the Company

Bard College at Simon’s Rock is the nation’s only four-year college of the liberal arts and sciences specifically designed for younger scholars. The campus is located in Great Barrington, Massachusetts. The college is a unit of Bard College located in Annandale-on-Hudson in New York.

Job Description

Bard College at Simon’s Rock is seeking a qualified individual to fill the position of Service Desk Manager at the Kilpatrick Athletic Center.  This full-time position will report directly to the Member Services/Office Manager.

The Service Desk Manager’s primary responsibility will be to support the operation of the Kilpatrick Athletic Center through the effective management of the Service Desk, which serves as the facility’s customer service center. This includes, but is not limited to, registration and collection for memberships and programs, generation of monthly reports and mailings, and supervision of Service Desk personnel.  

Requirements & Qualifications

Qualifications include point of sale and customer service management experience in fitness, hospitality, or retail, and basic knowledge of Microsoft Office and database applications. Proven administrative, organizational, interpersonal, and communication skills, and current CPR, AED & First Aid certifications are required.  This is a full-time, salaried, 12 month-a-year, on-going position with excellent employee benefits.  Some evening and weekend hours are required.

How to Apply

Employment is contingent on a background search. Bard College at Simon’s Rock is an Equal Opportunity Employer. All qualified individuals are encouraged to apply.  Please send a letter of interest and resume by August 25, 2017 to Stephen Hager, Member Services/Office Manager at  Applications sent by US mail should be addressed to Stephen Hager, Kilpatrick Athletic Center, Bard College at Simon’s Rock, 84 Alford Road, Great Barrington, MA  01230.  No Phone Calls Please.

Contact: Stephen Hager

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